Last Updated: April 2026
Due to the custom, prayerfully written, and time-intensive nature of personalized devotionals, we operate under an ALL SALES FINAL policy. We understand this is a significant investment in your spiritual journey, and we encourage you to carefully review product details before purchasing.
Personalized Devotionals
No Refunds After "In Progress":
Once your personalized devotional has been moved to "In Progress" status (indicated by an email notification from us), no refunds or cancellations will be issued. At this point, our team has begun the creative and spiritual work of crafting your unique devotional.
Grace Period:
If you wish to cancel your order, you must do so **before** your devotional enters "In Progress" status. If you change your mind immediately after purchase, contact us at info.intenntional@gmail.com right away—we may be able to assist if we haven't yet begun work on your devotional.
Why This Policy Exists:
Each devotional is custom-created based on your intake responses
Time and spiritual energy are invested in understanding your unique circumstances
Once work begins, the content is specifically tailored to you and cannot be resold
Guided Devotionals and Courses
24-Hour Cancellation Window:
You may cancel your purchase of guided devotionals or courses and receive a full refund if you submit your cancellation request **within 24 hours of purchase**. After 24 hours, all sales are final.
Technical Issues (Exception to Our Policy)
The ONLY circumstance where we will consider a refund is if:
We fail to deliver your product due to a technical error on our end, OR
We are unable to complete your devotional despite reasonable effort and clear communication
If you experience a genuine technical issue, please contact us within 7 days of discovering the problem:
Email: info.intenntional@gmail.com
Subject Line: "Technical Issue - [Your Order Details]"
Include:
Your order number or purchase date
A clear description of the issue
Screenshots if applicable
We will investigate and respond within 5 business days.
What Is NOT Covered
Refunds will NOT be issued for:
Change of mind or buyer's remorse
Dissatisfaction with the content (remember: results vary individually)
Personal circumstances that prevent you from using the devotional
Requesting a refund after a significant time has passed
Payment Disputes and Chargebacks
If you dispute a charge through your payment provider (PayPal, credit card, etc.) instead of contacting us directly, this may result in:
Investigation delays
Suspension of your account and access to future services
Difficulty resolving the issue cooperatively
We always prefer to work directly with you. If you have a concern, please email us first.
How to Request a Refund
Step 1: Contact us at info.intenntional@gmail.com with the subject "Refund Request"
Step 2: Include:
Your name and order number
The date of your purchase
Your reason for requesting a refund
Whether you meet our refund eligibility criteria
Step 3: We will respond within 5 business days with a decision
Step 4: If approved, refunds are processed to your original payment method within 7-10 business days
Other Policies Related to Your Purchase
Terms & Conditions: Govern the general use of our services
Privacy Policy: Explains how we handle your personal information
Intellectual Property: Your devotional is for personal use only; reselling or redistributing is not permitted
Questions?
If you have questions about our refund policy before purchasing, please contact us at info.intenntional@gmail.com. We're happy to clarify any concerns.